GET IN TOUCH

  • By completing this form, you confirm that we may contact you via email, that you are over the age of 16 and that we can send you periodic emails, containing useful and interesting information including our email newsletter. Please see our privacy policy for more information and to see how you can manage your consent.

  • Fields marked with an * are mandatory

ecco

Latest News

WHY WE ASK FOR CUSTOMER FEEDBACK

Posted on [addtoany]

At EECO2, we know the importance of our customer. We pride ourselves on our customer service and make it our mission to ensure our customers have a positive experience when working with our team. So, why do we ask for feedback?

TO LEARN

As a consultancy, we create bespoke solutions for our customers. We follow internal processes, but constantly adapt our behaviours and ways of working to improve our customer experience. For example, we are able to learn the frequency of communication a client prefers, how involved they would like to be at each stage and what channel of communication suits them best. Although these three examples are practical and somewhat easy instructions to follow, by paying attention to small details, it can greatly improve the customer’s experience.

TO ENSURE OUR CUSTOMERS KNOW WE CARE

By asking customers to provide feedback, we are communicating that we value their opinion and that we care about what they have to say about their experience with us. EECO2 puts a lot of emphasis on what customers prefer, and like to involve them in shaping the services we provide.

TO CONSTANTLY IMPROVE

As a team we focus on continuous improvement. Whether that is in an effort to refine products, services or even internal processes… we are always looking for ways to improve. By consistently listening and seeking feedback, we are looking for what is working for our customers and what is not. By doing this it will help us grow as a team and lead to an even better customer experience.

WHAT OUR CUSTOMERS SAY…


For more of our testimonials, take a look at our homepage.

Follow EECO2 on LinkedIn or Twitter.

PREVIOUS POSTNEXT POST

browse latest news

Latest tweets

Ever wondered which sectors we cover? EECO2 focuses on promoting and delivering energy efficiency and sustainability solutions within the pharmaceutical sector and other high-tech industries.
https://t.co/AQEncuGVG9

Have you read our feature in this month's Cleanroom Technology? Thoughts? Any questions? #cleanrooms #energyefficiency #design #build #sustainability
@CRTmagazine

https://t.co/4ylzYB8Xxa

Do you have your copy of August's Cleanroom Technology yet? There is a very informative feature on pages 42-45... #energyefficiency #design #build @CRTmagazine
https://t.co/4ylzYBqyVK

Sign up to the knowledge hub

  • By completing this form, you confirm that we may contact you via email, that you are over the age of 16 and that we can send you periodic emails, containing useful and interesting information including our email newsletter. Please see our privacy policy for more information and to see how you can manage your consent.

  • Fields marked with an * are mandatory