At EECO2, we know the importance of our customer. We pride ourselves on our customer service and make it our mission to ensure our customers have a positive experience when working with our team. So, why do we ask for feedback?
TO LEARN
As a consultancy, we create bespoke solutions for our customers. We follow internal processes, but constantly adapt our behaviours and ways of working to improve our customer experience. For example, we are able to learn the frequency of communication a client prefers, how involved they would like to be at each stage and what channel of communication suits them best. Although these three examples are practical and somewhat easy instructions to follow, by paying attention to small details, it can greatly improve the customer’s experience.
TO ENSURE OUR CUSTOMERS KNOW WE CARE
By asking customers to provide feedback, we are communicating that we value their opinion and that we care about what they have to say about their experience with us. EECO2 puts a lot of emphasis on what customers prefer, and like to involve them in shaping the services we provide.
TO CONSTANTLY IMPROVE
As a team we focus on continuous improvement. Whether that is in an effort to refine products, services or even internal processes… we are always looking for ways to improve. By consistently listening and seeking feedback, we are looking for what is working for our customers and what is not. By doing this it will help us grow as a team and lead to an even better customer experience.
WHAT OUR CUSTOMERS SAY…
For more of our testimonials, take a look at our homepage.
We were delighted to be part of the ISPE India Affiliate Pharma Best Practices series, and thank you all for getting involved!
We hope this free presentation pack provides valuable insight into our cleanroom talk:
http://bit.ly/eeco2download
#pharma #engineering #sustainability
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