Hello,



  • This field is for validation purposes and should be left unchanged.
EECO2 Privacy Policy

Latest News

WHY WE ASK FOR CUSTOMER FEEDBACK

Posted on

At EECO2, we know the importance of our customer. We pride ourselves on our customer service and make it our mission to ensure our customers have a positive experience when working with our team. So, why do we ask for feedback?

TO LEARN

As a consultancy, we create bespoke solutions for our customers. We follow internal processes, but constantly adapt our behaviours and ways of working to improve our customer experience. For example, we are able to learn the frequency of communication a client prefers, how involved they would like to be at each stage and what channel of communication suits them best. Although these three examples are practical and somewhat easy instructions to follow, by paying attention to small details, it can greatly improve the customer’s experience.

TO ENSURE OUR CUSTOMERS KNOW WE CARE

By asking customers to provide feedback, we are communicating that we value their opinion and that we care about what they have to say about their experience with us. EECO2 puts a lot of emphasis on what customers prefer, and like to involve them in shaping the services we provide.

TO CONSTANTLY IMPROVE

As a team we focus on continuous improvement. Whether that is in an effort to refine products, services or even internal processes… we are always looking for ways to improve. By consistently listening and seeking feedback, we are looking for what is working for our customers and what is not. By doing this it will help us grow as a team and lead to an even better customer experience.

WHAT OUR CUSTOMERS SAY…


For more of our testimonials, take a look at our homepage.

Follow EECO2 on LinkedIn or Twitter.

PREVIOUS POSTNEXT POST

browse latest news

Latest tweets

Keith's CPhI speaker profile: https://t.co/BLfBnfmS1j

Are you attending @CPhIIndia this November?

#India #event #pharma

Are you planning on attending the 2019 ISPE Annual Meeting & Expo?
With 85 hours of targeted technical sessions, including ‘Classified Areas Best Practice in Design and Operation’ - day 2 at 11:00.
More on the event & this session: https://t.co/NZW9Ez79o3
#ISPE #event #LasVegas

This year EECO2’s Keith Beattie & Dr Ashutosh Gautam will be at CPhI India, in Delhi. Keith will be leading a session in compliance and energy efficiency. Will you be attending?
Read more: https://t.co/7JQ0dylcgX @CPhIIndia @Pharma_CPhI
#India #event #pharma #quality #Compliance

Sign up to the knowledge hub

  • By completing this form, you confirm that we may contact you via email, that you are over the age of 16 and that we can send you periodic emails, containing useful and interesting information including our email newsletter. Please see our privacy policy for more information and to see how you can manage your consent.

  • Fields marked with an * are mandatory